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![]() ![]() Problems with MagicBands, Genie+, or My Disney Experience.Times Guides featuring detailed show and parade information.Up-to-date information on anything happening around Disney World.Complimentary Attraction Translation Devices (German, French, Japanese, Spanish, and Portuguese).Park Maps in English, German, French, Japanese, Spanish, and Portuguese.Below is a list of a few of the ways that these Cast Member can assist you during your vacation and help make your day even better. The list of functions of a Guest Relations Cast Member is nearly endless, so rest assured that these Cast Members are well-suited to solve many problems and answer many questions. Guest Relations functions as the link between Walt Disney World and the guests who visit each day. Knowing about the services that can be provided can make your vacation more magical! This is more than just your average customer service center! Guest Relations Cast Members are well-trained and experienced to help guests solve just about any problem they may face while visiting Walt Disney World. Cast members will continue to search for your item, even if you leave the resort.Guest Relations is the link between Disney and the guests that visit each and every day. If you've taken the steps above and have not found your item, you can fill out this online form to report your item missing, no matter where on Disney property you lost it. ![]() If you lost an item while riding Disney's Magical Express, call this number to speak to a cast member: (866) 599-0951.Then you can head to your resort area's Lost and Found. If you are staying at a Disney on-site resort hotel and lost your items there, know lost items are often turned in the Lobby Concierge.Guest services may ask you to fill out this online form. Lost items are sent to guest services after the theme park closes and before making the journey to Lost and Found. Give the cast member at the desk a description of the item, including any identifying marks. If you realize the item is missing while you're in the park, but you are not sure where you lost it, head to guest services.Ask a cast member at the location for assistance. If you lost something in a line, in a store, or on a ride, the object may still be at that location. If you lost your item in a park and realize it's missing right away, return to the attraction or location you last had it. ![]()
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